Patient Terms of Service & Informed Consent

1. Nature of the Service

CBT AI Assistant Pro (“the Service”) provides an artificial intelligence-based conversational tool that uses Cognitive Behavioral Therapy (CBT) techniques. The Service is operated by CBT Assistant Pro (“we,” “us,” “our”).

THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL MENTAL HEALTH TREATMENT. It is a self-help wellness tool and does not constitute medical advice, diagnosis, or therapy provided by a licensed mental health professional.

The AI does not have the ability to diagnose mental health conditions, prescribe medication, or provide emergency crisis intervention. By using this Service, you acknowledge that you are engaging with an AI system, not a human therapist.

2. Eligibility

• You must be at least 18 years of age to use this Service.
• You must not be currently experiencing a mental health emergency or active suicidal ideation.
• If you are currently under the care of a mental health professional, we recommend informing them of your use of this Service.
• This Service is not appropriate for individuals with active psychosis, severe substance use disorders, or complex trauma requiring specialist care.

3. Emergency Limitations

THIS SERVICE CANNOT PROVIDE EMERGENCY ASSISTANCE. If you are in crisis or experiencing thoughts of self-harm or suicide:

• Call 988 (Suicide & Crisis Lifeline, US)
• Call 911 or your local emergency services
• Go to your nearest emergency room
• Text HOME to 741741 (Crisis Text Line)

We are not liable for any harm resulting from reliance on this Service during a mental health emergency.

4. No Therapist-Patient Relationship

Use of this Service does not create a therapist-patient, doctor-patient, or any professional healthcare relationship between you and CBT Assistant Pro, its owners, employees, or affiliates. The AI is a tool — it is not a licensed professional and cannot form a therapeutic alliance in the clinical sense.

5. Privacy & Data

• Your session transcripts are encrypted in transit and at rest.
• We do not sell your personal data or session content to third parties.
• Session data may be used in anonymized, aggregated form to improve the Service.
• You may request deletion of your data at any time by emailing info@cbtassistantpro.com.
• We retain session data for up to 2 years unless you request earlier deletion.
• We may be required to disclose information if compelled by law or court order.

For full details, see our Privacy Policy.

6. Limitations of AI

You acknowledge and accept that:

• The AI may provide responses that are inaccurate, incomplete, or not applicable to your specific situation.
• The AI cannot read body language, tone of voice (in text mode), or other non-verbal cues that a human therapist would observe.
• The AI's responses are generated algorithmically and do not represent professional clinical judgment.
• The quality of the interaction depends partly on the accuracy and completeness of what you share.
• The AI may occasionally produce responses that are repetitive or formulaic.

7. Your Responsibilities

• You are responsible for your own wellbeing and for seeking appropriate professional help when needed.
• You agree to provide truthful information about your mental health status.
• You will not use the Service for any illegal purpose or to generate harmful content.
• You will not attempt to manipulate, reverse-engineer, or exploit the AI system.
• You understand that progress depends on your own engagement and that the Service guarantees no specific outcomes.

8. Escalation to Human Therapists

The Service may offer you the option to connect with a licensed human therapist. This is an optional feature. If you choose to engage a human therapist through our platform, separate terms and a separate therapeutic relationship will apply. Sharing your AI session history with a human therapist is always your choice and requires your explicit consent.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CBT ASSISTANT PRO, ITS OWNERS, OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU HAVE PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

We do not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected.

10. Indemnification

You agree to indemnify and hold harmless CBT Assistant Pro, its owners, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Service, violation of these terms, or violation of any rights of a third party.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE AI WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR THERAPEUTIC OUTCOME.

12. Modification & Termination

• We reserve the right to modify these terms at any time. Material changes will be communicated via email or in-app notification.
• We may suspend or terminate your access at any time for violation of these terms.
• You may discontinue use at any time and request data deletion.

13. Governing Law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

14. Informed Consent Acknowledgment

By signing and accepting these terms, you confirm that:

• You understand this is an AI-based wellness tool, not a replacement for professional therapy.
• You are not currently in a mental health crisis.
• You are at least 18 years of age.
• You understand the limitations of AI as described above.
• You consent to the collection and processing of your session data as described in our Privacy Policy.
• You accept full responsibility for seeking professional help when needed.